FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship natoinwide to all 50 states.
How long does shipping take?
We ship UPS/ USPS- shipping is typically 2-5 business days. You can choose your shipping prefrence upon checkout.
How do I track my order?
Tracking will go to your email upon completion.
What if my item is lost or damaged?
when you checkout you MUST purchase ROUTE protection. This will insure your package. Failure to purchase ROUTE will void any refunds/ replacements.
TURN AROUND TIME
What is the TAT?
(Turn around time)_- 🚨TAT is 7-14 BD - tat starts the following business Monday - and ships week of- ( meaning it could be completed and shipped any day that week) plus any additional closure dates listed on the closure dates pinned post and on your invoice - we have been getting alot of items out sooner but it’s never a guarantee 🫶🏻- TAT are always appx and with a large influx of orders it may be appx by a few days give or take!
🧢HATS- 3-5 BD tat from the following business day of PAID invoice. ( custom colors or large orders may be subject to extended tat)
PREORDERS- tat will be posted / listed on the post. Over seas items are APPX- customs and etc can delay transit! NO REFUNDS- will be given on preorders.
General
Whats the best way to contact you?
Send us a email! mkcustomhomedecor@gmail.com
please allow 24-48 business hours for a reply.
Mockups?
âž•Mockups will be now sent -AFTER- an invoice is paid for our retail customers( and is requested for the file). Wholesale will not get a mockup unless specifically requested or the design requires a mockup. The turnaround is 7-14 BUSINESS days. Mockups will be sent the week of production.
RETURNS
➕We don’t offer refunds/returns.
*If you are unhappy - please send us a message for resolution. We DON’T offer refunds - if needed a store credit will be applied for future use within one calendar year.